Frequently Asked Questions
WHAT WILL BE INSIDE EACH BOX?
Our Curation Team chooses only the best books that make our hearts sing! Picked by hand (and heart), our stories ignite imagination and wonder and feature LGBTQ+, racially and ethnically diverse, and feminist characters and families, among other under-represented identities in kids' books. After all, our children deserve the best.
HOW OFTEN WILL I RECEIVE A BOOK BOX?
Members receive their book boxes once every three months. Some people call these quarterly boxes. Others call them seasonal boxes. They all mean the same thing to us - we'll be shipping you beautiful books once every three months, which also means four times per year. Your books will arrive in mid-December, mid-March, mid-June and mid-September.
WHAT IF I HAVE TWO CHILDREN THAT FIT INTO THE TWO DIFFERENT AGE GROUPS?
You may: 1) Subscribe fully to both box subscriptions and receive a 10% discount off any second or third subscriptions going to the same address (The 10% off will be applied to your lower priced subscription); 2) Alternate which boxes you receive; 3) Combine content from each applicable age range into each box. Please contact us here to let us know which of the above options is best for you, and we’ll make it so!
WHAT IF I RECEIVE A BOOK THAT I ALREADY HAVE?
While we attempt to feature the best and often hardest-to-find diverse content, occasionally amazing minds think alike, and you may already have one of our books. If so, we invite you to make someone else's heart sing too by sharing this book with someone else in your community. Perhaps as a birthday gift, a donation to a library, classroom or community center! At OurShelves, we're growing shelves all throughout our communities! (Also, we are currently seeking feedback on the best policy for this issue. We welcome your feedback here.)
DO YOU DELIVER OUTSIDE THE CONTINENTAL U.S.?
Currently, we offer free shipping anywhere in the continental United States. Because we have heard from so many outside the U.S. that you would also like to receive our book boxes, we are researching shipping beyond the continental U.S. as we speak. Please contact us here to let us know you’re interested in this service extending beyond the continental United States.
CAN'T I FIND THESE BOOKS BY RESEARCHING AND SHOPPING ONLINE?
Members share stories of feeling exhausted and overwhelmed by the many futile hours they've lost googling and searching for high-quality diverse picture books only to receive endless lists of books of questionable quality that require even further research. Meanwhile, our Super Star Curation Team includes cutting edge experts who live and breathe diverse books most hours of most days. OurShelves directly connects their expertise to you.
WHAT IF PUBLISHERS DON'T SEEM TO BE MAKING BOOKS THAT INCLUDE IDENTITIES IMPORTANT TO ME?
You would be correct. The children's book publishing industry is not where it needs to be. There are still too many identities rendered non-existent in picture books -- either because beautiful books including these identities have not been created, or the books exist but are impossible to find because of inadequate marketing and distribution infrastructures. Either way, OurShelves is here to help. Please let us know what content you can't find. Our Super Star Curation Team will look into it, and whether we find such content or not, we are collecting and sharing this (anonymous) data with publishers with an expectation of change. Learn how we, together, are advocating with our consumer power for more diverse books.
WHAT IF I HAVE ANOTHER QUESTION OR FEEDBACK TO SHARE?
We are on this journey together. We want to hear from anyone in the OurShelves family willing to share. Please contact us here.